Terms and conditions

Last updated: 10/03/2026

1. Introduction

Welcome to EJC Bikes. These terms and conditions govern your use of our website and the purchase of products from our online store. By using our website or placing an order, you agree to be bound by these terms.

2. About Us

EJC Bikes is an online retailer specialising in mountain bike parts, accessories, and rider merchandise.

For any questions regarding these terms, please contact us through the contact page on our website.

3. Products

We make every effort to display product descriptions, specifications, and images accurately. However, slight variations in colour, appearance, or packaging may occur.

All products are subject to availability.

4. Pricing

All prices displayed on our website are in GBP (£).
Prices may change at any time without notice, but this will not affect orders that have already been placed and confirmed.

Delivery charges, where applicable, will be clearly displayed during checkout.

5. Orders

When you place an order through our website, you will receive an order confirmation email. This confirms that we have received your order but does not guarantee acceptance.

We reserve the right to cancel or refuse any order if:

• The product is unavailable

• There was a pricing or listing error

• Fraud or unauthorised payment is suspected

6. Payment

Payments must be made in full at the time of ordering using the payment methods available on our website.

All payments are processed securely through our payment providers.

7. Shipping and Delivery

We aim to dispatch orders as quickly as possible.

Delivery times may vary depending on location and courier service. Estimated delivery times are provided for guidance only and are not guaranteed.

EJC Bikes is not responsible for delays caused by couriers, weather conditions, or other circumstances beyond our control.

8. Returns and Refunds

Customers have the right to return items within 14 days of receiving their order, in accordance with UK consumer law.

To be eligible for a return:

• The item must be unused

• The item must be in its original packaging

• Proof of purchase must be provided

Refunds will be issued once the returned item has been inspected.

Customers may be responsible for return shipping costs unless the item is faulty or incorrect.

9. Faulty or Damaged Products

If a product arrives damaged or faulty, please contact us as soon as possible with details and photographs where possible.

We will arrange a replacement, repair, or refund where appropriate.

10. Intellectual Property

All content on this website including logos, images, text, and branding is the property of EJC Bikes and may not be copied, reproduced, or used without permission.

11. Limitation of Liability

EJC Bikes shall not be liable for any indirect or consequential loss arising from the use of our website or products.

Nothing in these terms limits or excludes liability where it would be unlawful to do so under UK law.

12. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page.

13. Governing Law

These Terms and Conditions are governed by the laws of the United Kingdom.

14. Contact

If you have any questions about these Terms and Conditions, please contact us through the website contact page.